Conditions
Terms and Conditions and Customer Information
1. Scope and Contracting Parties
2. Conclusion of contract
3. Prices, additional costs and delivery
4. Payment and retention of title
5. Right of withdrawal
6. Customer's rights in the event of defects
7. Choice of law and place of jurisdiction
8. Contract Law
§ 1 Scope and Contracting Parties
1. These General Terms and Conditions (GTC) apply to all contracts concluded between you and pente.clothing. During the ordering process, you accept the GTC in the version valid at the time the order is placed.
2. The operator of the online shop and your contractual partner is:
MAVROPANOS MON. IKE
Lagoumitzi 24
17671 Kallithea
Athens, Greece
Telephone: 02 34 - 3 88 89 76
Fax: 02 34 - 3 88 89 78
Email: info@pente.clothing
VAT NO. GR802037691
3. Our range of goods in the online shop is aimed exclusively at consumers who have their habitual residence in the territory of the Federal Republic of Germany and can provide a delivery address in Germany. A consumer within the meaning of the legal definition (Section 13 of the German Civil Code) is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to their commercial or independent professional activity.
§ 2 Conclusion of Contract
1.Our product presentation in the online shop does not constitute a binding offer to sell. The offer to conclude a purchase contract comes from you as the customer when you click the "Complete order" button after completing the order page. You remain bound to this order for 2 days, i.e. the contract is binding if we accept your order within this period.
2. After submitting your order, you will receive an automated email confirming receipt of your order. However, this email does not constitute acceptance of the contract, but merely informs you that we have received your order. The purchase contract is only concluded when an order confirmation is sent or the item you have ordered is sent. This also applies if you have already paid the purchase price or instructed payment before the contract is concluded due to the payment method you have chosen. If, in this case, we are unable to accept your order due to a lack of availability of goods or the contract is not concluded for other reasons, we will of course refund the advance payment immediately.
3. If your order includes several items, the contract will only be concluded for those items that are expressly listed in our shipping confirmation.
4. Your statutory right of withdrawal (see Section 5) remains unaffected by the above provisions in any case.
§ 3 Prices, additional costs and delivery
1. The prices stated in our online shop include the statutory VAT (currently 19%) that is not applicable on the day of dispatch and all other price components. They are in euros and do not include the additional costs stated below.
2. We only deliver to addresses within Germany and charge a country-specific shipping fee. The goods are delivered from our logistics center in Bochum.
3. The delivery times stated in the online shop or in our shipping confirmation in accordance with Section 2 Paragraph 2 are calculated from the time of our order confirmation, but in the case of payment by advance transfer not before the invoice amount has been credited to our account. If we do not state a delivery time or have not agreed otherwise, it will be approximately 5 to 10 working days, and correspondingly longer abroad.
§ 4 Payment and Retention of Title
1. Payment of the purchase price can be made either by advance transfer (prepayment) or electronic payment service (PayPal, credit card service), instant transfer.
2. If you pay in advance, we will inform you of the invoice amount and our bank details in the order confirmation. The invoice amount is due for transfer immediately and must be credited to our account within 5 days at the latest.
3. You will receive a proper invoice separately, but at the latest when the goods are dispatched.
4. If you are in default of payment, we can charge interest on arrears in accordance with statutory provisions (currently five percentage points above the base interest rate per year) or a flat-rate compensation for damages of EUR 4. We are also entitled, under statutory conditions, to charge you a flat-rate compensation of EUR 30 for chargeback costs if the amount you have to pay cannot be finally credited to us, in particular due to insufficient funds in your account, and is therefore charged back. The above flat-rate compensation only applies if we cannot prove higher damages or you cannot prove lower damages in individual cases. Further statutory rights remain unaffected.
5. You are only entitled to set-off or retention rights to the extent that your claim has been legally established or is undisputed. This does not affect your counterclaims in the event of defects in the delivery.
6. We retain title to the delivered goods in any case until the respective invoice amount for a delivery has been paid in full (final and unconditional credit of the total purchase price including any additional costs).
7. We are entitled to assign the claims to which we are entitled to third parties. However, this does not apply if the assignment of claims is excluded by law.
§ 5 Right of Withdrawal
When concluding a distance selling contract, consumers have a statutory right of cancellation, about which we inform them in accordance with the statutory regulations as follows:
Cancellation policy / Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
MAVROPANOS MON. IKE
Lagoumitzi 24
17671 Kallithea
Athens, Greece
Telephone: 02 34 - 3 88 89 76
Fax: 02 34 - 3 88 89 78
Email: info@pente.clothing
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to
MAVROPANOS MON. IKE, Lagoumitzi 24, 17671 Kallithea, Athens, Greece
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Sample cancellation form
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To: MAVROPANOS MON. IKE
Lagoumitzi 24
17671 Kallithea
Athens, Greece - Fax: 02 34 - 388 89 78 - Email: info@pente.clothing
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on(*)/received on(*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date
_____
(*) Delete as appropriate.
§ 6 Customer's rights in the event of defects
1. Your rights in the event of material and legal defects are determined by the statutory provisions. However, we accept no liability for descriptions provided by third parties.
2. Your statutory right of cancellation (see Section 5) and rights arising from any guarantee declarations that may have been made separately or included with the goods remain unaffected in all cases.
3. We expressly point out that the woolen hats we offer are made by hand and are therefore subject to slight fluctuations in terms of material properties and quality. We always endeavor to keep the quality of our handmade goods as high as possible. By placing an order, you hereby agree to this.
§ 7 Choice of law and place of jurisdiction
The contractual relationship is subject exclusively to the law of the Federal Republic of Germany, excluding substantive uniform law, in particular the UN Convention on Contracts for the International Sale of Goods. The statutory provisions apply to the place of jurisdiction.
§ 8 Contract text
"The contract text is stored on our internal systems. You can view the terms and conditions on this page at any time. The order data and the terms and conditions will be sent to you by email. After the order has been completed, your order data will no longer be accessible via the Internet for security reasons."
The general terms and conditions for the use of the Ruhrindustries online shop apply.
Information on online dispute resolution:
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: http://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.